Orion Law Management Orion Desktop Articles Other What is Considered Billable under the Orion Support Contract Updated April 14, 2025 20:06 Following is a list of sample support requests that are considered Billable under the terms of the Orion Support Contract. This is not intended to be a definitive list but instead will provide some guidelines on the types of support requests that are billable.1. Consultations and Conference Calls with IT regarding system performance, system requirements, etc.2. Troubleshooting Server, Workstation and Pervasive issues.3. Consulting and Conference Calls with outside accountants and 3rd party vendors. Consulting with Firm on issues such as: a) Firm procedures b) Researching the question “what happened?”4. Calls on Orion functionality and procedures from anyone not trained on Orion.5. Editing data files to correct user errors such as: a) Incorrect GL period b) Incorrect dates on records c) Resetting invoice status d) Deleting Posted GL transactions e) Deleting other transaction types from data files f) Changing a User from a Timekeeper to an Entry ID6. Editing/Repairing data files as a result of workstation/server issues7. Modifying General Ledger Financial Statement Styles, Invoice Styles, Reminder Styles, Cover Sheet Style and Email Templates8. Setting up custom queries and views, creating or editing documents in Document Library.9. Balancing issues including General Ledger, Bank Reconciliation and Reports.10. Modifying existing EDI templates and troubleshooting EDI submission errors.11. Modifying Existing Cost/Fee Recovery templates and troubleshooting upload errors or validation file errors.12. Updates performed outside of normal business hours.13. Modifying Reports and assistance with report writing.14. Quotes on Custom Reports - there is a flat fee of $500 for a quote on a custom report. Should you decide to move forward with the report, the fee will be waived.15. Training on modules AFTER initial installation/update.16. Questions and assistance with accessing Orion using 3rd party products (i.e, Excel, Crystal, Access).17. Uploading data such as GL Budgets and Task Code Sets into Orion data files. Was this article helpful? Yes/No