Unable to Generate an Invoice Due to an Unapplied/Unposted Payment

Orion requires all accounting transactions that have been through an invoicing cycle be applied and posted before a new invoice can be generated on the Matter.  A problem occurs if there is no accounts receivable to which you can apply the transaction.  In the past, you would have to search to determine the invoice on which the transaction appeared, unpost and void that invoice, potentially reverse other payments, etc.  Now there is a way in the system to change the accounting transaction back to the state of not having been through an invoicing cycle so you can either delete the transaction or generate a new invoice.  Following are the steps:

    1.    Identify the Record Number of the transaction preventing you from printing a new Prebill/Bill.  The easiest way to do this is to open the Accounts Receivable Manager and choose ACTION, Payment Application Posting.

    2.    Locate the transaction in question and double click on it to bring it up in the AR Entry/Edit window.

    3.    Once the transaction is displayed, choose TOOLS, Reset Invoice Status to Selected.

    4.    If you plan on deleting the record, you must first clear the screen (CLEAR Button) and then call it back up and click the DELETE Button.

Note that the Reset Invoice Status to Selected option is not available on RAP or TAP transactions.