Missing Time and Expenses From Unposted and Voided Invoice

  • Updated

The first thing you need to check is that the Invoice was actually voided (you may have accidentally clicked the UNPOST only button). Go into Billing Manager and choose ACTION, Post/Void Invoices. Check to make sure the Invoice is not listed there.  If it is, void it.  If it is not, something happened during the void process and we will need to access your data files to determine the problem.  Be assured though that there is no "Delete" command on fee and expense transactions during the unpost/void process so the transactions are still there.

Was this article helpful?

/