Accounts Receivable Created on a Non-Billable Matter

Although you can get rid of the accounts receivable by entering and applying a Write Off (WO) it will affect productivity reports and this is not the proper way to handle it.  Instead of entering and applying a Write Off, take the following steps:

1.    Using the Unpost Invoices program (Billing Manager, ACTION, Unpost Invoices), unpost the invoice that created the Accounts Receivable (you do not have to void the Invoice).  Close the Billing Manager after Unposting the Invoice.

2.    Call up the Client-Matter in File Maintenance Manager and change the Fee Arrangement to Non-Billable.  Choose SAVE AND CLOSE.

3.    Go back into the Billing Manager and post the Invoice (Billing Manager, ACTION, Post/Void Invoices).

4.    After posting the Invoice, check Matter Status to make sure there is no accounts receivable showing for the Matter.

NOTE: It is very important that you unpost the Invoice prior to changing the Fee Arrangement of the Matter.  If you change the Fee Arrangement first, the system will not remove the accounts receivable records and they will become orphaned.