KPI - Dormant Client Percentage

Updated April 14, 2025 18:44

Clients that you once had may be the easiest ones to pursue for new work. Dormant Client Percentage is important for that reason and can also be used as an early warning sign of a potential “quality of service” issue. The Dormant Client Percentage is the ratio of the number of clients for which the Firm has NOT handled work in two of the past three years to the total number of clients.

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KPI - Dormant Client Percentage

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